Privacy Policy

Effective Date: [24 march 2025]

1. Introduction
Welcome to Crafting Joy! We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect
We may collect the following types of personal data:

  • Personal Information: Name, email address, phone number, and billing/shipping address when you make a booking or purchase.

  • Payment Details: We do not store payment information. Payments are securely processed through third-party providers.

  • Technical Data: IP address, browser type, and device information when you visit our website.

  • Communication Data: Emails, messages, and feedback provided by you.

3. How We Use Your Information
We use your personal data for the following purposes:

  • To process and manage bookings, orders, and payments.

  • To communicate with you regarding your booking, queries, or customer support requests.

  • To improve our website and services based on user interactions.

  • To send marketing communications if you have opted in.

  • To comply with legal obligations.

4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:

  • Service providers (e.g., payment processors, delivery partners) for order fulfillment.

  • Legal authorities if required by law.

  • Email marketing platforms if you have subscribed to updates.

5. Data Security
We take reasonable security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, so we encourage caution when sharing information online.

6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. You can disable cookies via your browser settings, but this may affect website functionality.

7. Your Rights
You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications.

  • Request a copy of your stored information.

To exercise any of these rights, please contact us at [Your Contact Email].

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Email: adanma@craftingjoy.co.uk
Website: www.craftingjoy.co.uk

By using our website and services, you agree to this Privacy Policy.